【X1C进展】买家live chat联想没反应，买家提出只要电脑，本人发邮件联想回应同意退回

gulch

Dear XXX XXX,

We thank you for contacting Lenovo Websales. We do apologize for your inconvenience. Per your query, we have reached out to our Outlet Specialist for your replacement machine. Also, return order number # 422033xxxx has been placed. Return shipping labels should come to your email inbox within 24 hours. Please print this label out and attach to the front of your box with the RA#422033xxxx

Your return tracking number will be 1Z992AT29098xxxxxx. If you have any further concerns please do not hesitate to email us back. Thank you for choosing Lenovo. Enjoy your day.

Sincerely,

Affini Woodley

Specialist awoodley@lenovo.com
Customer Service Center
Lenovo North America
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Use this link to access our survey.

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From: xxx@xxx.cn [mailto:xxx@xxx.cn]
Sent: Tuesday, April 16, 2013 7:16 AM
To: websales
Subject: Re: Shipment notification: Lenovo order 428841xxxx
Importance: High

Dear Lenovo,

The laptop I ordered at outlet.lenovo.com is Type: 3460XF2, SN: R9T2A2N, i5-3427 + 8G +256G SSD.
!!!!!!!But the laptop received is Type: 3443CTO, SN: R9T1V4A, i5-3317 + 4G +128G SSD.
The tag on the bottom is "Type: 3460XF2，SN: R9T2A2N", !!!!!!!!!but when this tag removed, the old tag"Type: 3443CTO  SN: R9T1V4A" is found.
Please sent me the correct machine which type: 3460XF2, SN: R9T2A2N Or the same configuration laptop,
and I'll return the received machine which Type: 3443CTO  SN: R9T1V4A (I can pay for it also).

Please find attachment.

Best Regards

gulch
========================================
在等待超过72小时后没联想回应，买家跟我说，不索要补偿，只需要机器，故此昨晚发出以上邮件

本邮件是买家提供bios截图，底部型号标贴，本人把邮件写成中文，群内张生帮忙翻译成英文
再经过本人和群内所有人精简合作编写的邮件

进展：联想要求买家把电脑退回，24小时内发退回标签给我

注：本邮件人人可发，live chat，电话也是人人可打，但联想一定把处理结果发到我的邮箱

[ Edited by  gulch on 2013-4-17 11:57 ]

gulch

04月11日发生纠纷，当天买家和联想live chat，直到04-14才发部分聊天记录给我
点评聊天记录
未说重点，只提及部件，重点见邮件记录，联想不回应也是应该的
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        2013-04-14       
不再让你孤单 13:44:02

!Sherese Brown:  Ok Sir just one moment.

hao:  The wrong part include cpu , memory and Solid State Disk

hao:  Take the ssd for example

The correct FRU number should be 45N8299 ( 256GB)
But now , the actual part's FRU number is 45N8297 ( 128GB)

!Sherese Brown:  Ok Sir I'm going to have to do some further investigation into this matter. I'm going to look into it and contact you via e-mail within 24-48 hrs.

hao:  Ok , not just one part

hao:  All wrong part is the primary part

!Sherese Brown:  Ok Sir what is the other parts that are wrong?

hao:  Sure

hao:  I had been said that , it include the CPU , Memory , SSD

hao:  The CPU FRU should be 04W3897

hao:  But now is 04W3589

hao:  Wait me for check the memory

hao:  The memory have no FRU on it

hao:  The memory capacity should be 8GB

hao:  But now is 4GB

hao:  The three part is the laptop's primary component part .

hao:  But they all wrong now

!Sherese Brown:  Ok sir as I stated im going to look further into this and contact you via e-mail with 24-48 hrs.

hao:  Ok , wait for your reply .

gulch

一切都是公开透明，处理X1C基本上没跟买家私聊

[ Edited by  gulch on 2013-4-17 12:01 ]

ice310811

事实如此，卖家也积极帮忙处理了。虽然退货麻烦，但结局还是能向自己希望的发展。

gulch

上传发联想的附件截图

zhangted

帮顶。不错。

worm01cn

息事宁人方是上策做生意就是和气生财

G大在代购中要明确责任与义务此纠纷大至来至于此处不明

出了问题并不可怕有态度有行动足矣好人好事业都是磨出来的 支持你G大 祝好

gulch

一直没收到联想的再次邮件，买家也不理（他的物品），于是我自己写邮件
Monday, April 22, 2013 12:23 AM

Dear Affini Woodley,



I hadn’t received the email about shipping labels, please send me!

I'll return the received machine which Type: 3443CTO SN: R9T1V4A

Or I can pay for this laptop and don’t return.

gulch

刚才收到联想回复三封邮件，全数转发给买家，其中一封
Tuesday, April 23, 2013 2:20 AM

Dear Customer,

With regards to your replacement for order # 428841**** we have already processed a return order #422033****. In addition, we have created a UPS shipping label and sent it to your e-mail address. Please follow below given steps to complete the return process for your item(s). I apologize for the inconveniences that we may have cause. Thank you for contacting Lenovo, the maker for the product for those who Do.

·         Please print out of the shipping labels and stick it on to the box.

·         Write the Returns authorization (RA) number provided in this email on top of the box

·         Drop the box off to the nearest UPS center.

·         Once it reaches our warehouse and your product is checked in we will begin processing your replacement.

For further questions or concerns please reply to this email. We will be happy to further assist you
Thank you for choosing Lenovo.

gulch

最新消息，买家ICE无法退货联想（因国内电池无法运送国外），所以。。。

不直接索赔是很大的失策（但我无法更改买家的意见）

webfiiish

表示关注此事件。。。

gulch

买家ICE退不出去，再向联想索赔一口拒绝