【求助】联想小新Air15酷睿I5版WIN10 频繁蓝屏

穿越

618买的电脑，蓝屏频次很高。硬盘、内存都检测过没有问题，电脑一玩Steam游戏就会出现蓝屏，有时几分钟、有时两三小时就会出现。系统自己重装了LTSC2019驱动、系统都更新到最新，还是会出现蓝屏

DMP文件如下：


Microsoft (R) Windows Debugger Version 10.0.17763.168 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\MEMORY\MEMORY.DMP]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.

Symbol search path is: srv*
Executable search path is:
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrnlmp.exe -
Windows 10 Kernel Version 17763 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 17763.1.amd64fre.rs5_release.180914-1434
Machine Name:
Kernel base = 0xfffff805`6dcaf000 PsLoadedModuleList = 0xfffff805`6e0c64d0
Debug session time: Wed Oct 13 20:19:12.477 2021 (UTC + 8:00)
System Uptime: 1 days 1:09:56.236
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrnlmp.exe -
Loading Kernel Symbols
...............................................................
................................................................
................................................................
.....................
Loading User Symbols
PEB is paged out (Peb.Ldr = 00000000`0069c018).  Type ".hh dbgerr001" for details
Loading unloaded module list
...................................

************* Symbol Loading Error Summary **************
Module name            Error
ntkrnlmp               The system cannot find the file specified

You can troubleshoot most symbol related issues by turning on symbol loading diagnostics (!sym noisy) and repeating the command that caused symbols to be loaded.
You should also verify that your symbol search path (.sympath) is correct.
Unable to add extension DLL: kdexts
Unable to add extension DLL: kext
Unable to add extension DLL: exts
The call to LoadLibrary(ext) failed, Win32 error 0n2
    "系统找不到指定的文件。"
Please check your debugger configuration and/or network access.
The call to LoadLibrary(ext) failed, Win32 error 0n2
    "系统找不到指定的文件。"
Please check your debugger configuration and/or network access.
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff805`6de6e2bf fffff60a`302ae630 00000000`00000000

RetAddr           : Args to Child                                                           : Call Site
fffff805`6de788e9 : 00000000`0000003b 00000000`c0000005 fffff805`6de6e2bf fffff60a`302ae630 : nt!KeBugCheckEx
fffff805`6de77d3c : fffff60a`302aede8 fffff60a`302ae630 fffff60a`302aede8 00000000`00000000 : nt!setjmpex+0x7e99
fffff805`6de6fbbf : fffff805`6e18e000 fffff805`6dcaf000 0005b35c`00a6b000 00000000`0010001f : nt!setjmpex+0x72ec
fffff805`6dcecf60 : fffff60a`302ae4d0 00000000`00000000 fffff60a`302ae3f0 00000000`00000000 : nt!_chkstk+0x41f
fffff805`6ddc3154 : fffff60a`302aede8 fffff60a`302aeb30 fffff60a`302aede8 ffffaf81`bf91f200 : nt!RtlUnwindEx+0x3440
fffff805`6de789c2 : ffffd68c`c9ebad48 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ExReleaseAutoExpandPushLockExclusive+0x264
fffff805`6de7484b : 00000000`00000000 fffff805`6ddf4376 ffffd68c`eefa7000 ffffd68c`f85e1390 : nt!setjmpex+0x7f72
fffff805`6de6e2bf : ffffaf81`bf580180 00000000`00000000 ffffaf81`bf590200 ffffaf81`bfa80180 : nt!setjmpex+0x3dfb
fffff805`6de6dc76 : ffffaf81`bf90f180 fffff805`6dda2fc7 ffffaf81`bf9b9180 ffffaf81`bfa80180 : nt!KeSynchronizeExecution+0x607f
fffff805`6dcf9537 : ffffd68c`fe2790c0 00000000`00000000 ffffaf81`bf590200 00000000`00000000 : nt!KeSynchronizeExecution+0x5a36
fffff805`6dcf9068 : ffffd68c`fe2790c0 fffffff6`00000000 ffffd68c`fe2791c0 00000001`00000000 : nt!KeWaitForSingleObject+0x1c27
fffff805`6dcf7e30 : ffffd68c`fe279001 fffff805`00000000 ffffaf81`00000002 fffff60a`302af371 : nt!KeWaitForSingleObject+0x1758
fffff805`6e27ec1c : ffffd68c`eeb438e0 00000000`00000006 00000000`00000000 fffff60a`302af400 : nt!KeWaitForSingleObject+0x520
fffff805`6de78305 : ffffd68c`fe2790c0 00000000`00000000 fffff60a`302af418 ffffd68c`eeb438e0 : nt!NtWaitForSingleObject+0xfc
00000000`77b51cbc : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!setjmpex+0x78b5
00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77b51cbc

文件下载：https://cloud.189.cn/web/share?code=JB3U3qvmUVR3
请高手帮分析下问题出在哪？是不是硬件问题？需要走售后？

biandou000

看不懂，但是你这个情况备份好数据直接售后去吖。

穿越

QUOTE:

biandou000 发表于 2021-10-16 14:06
看不懂，但是你这个情况备份好数据直接售后去吖。

电脑被拿 去上学用了，走售后比较麻烦

liu1765

看不懂